My day

Pat's back has been bothering her a lot lately, and early this week our family doctor recommended some tests.  First, he gave her a prescription for an x-ray, and told her she could get that without an appointment at a nearby satellite office of the area's largest hospital system.  In addition, he told her that she should have a bone density scan, which could be done at the same office, but would require an appointment because there was more to it than just an x-ray.  

Back home, I set up the appointment for the scan and made a note of it.  But this morning, when I wanted to make sure of the date and time, I couldn't find it.  It wasn't in her email, not in my email, not in my Keep file, and not on the wall calendar in the kitchen.  

I found it soon after, but until then I was upset that I hadn't handled that important information properly.  Pat did her best to talk me down.  

When I remembered the information could be in Dropbox, I knew where to look for it, and calmed down.  I had printed the appointment from the hospital system's website to a PDF and filed the PDF in Dropbox.  At the time, I couldn't get the .ICS file to make an entry in the calendar program.  When I relocated it, right away I wrote the appointment info on the wall calendar and input it on the calendar program so it wouldn't happen again.    

This afternoon, I drove her to the satellite office for the walk-in x-ray.  The technician who called her name to come back to the x-ray room was friendly and outgoing, and I told her that we'd likely be back next Tuesday morning for the scan.  Then another woman approached and interrupted the technician, and momentarily I started getting hot at the interruption.  Fortunately, I kept my mouth shut, because the other woman was the manager, she had overheard me and had contacted the main office to change the 2nd appointment.  After the x-ray, Pat could go down the hall immediately to the room for her bone scan so we wouldn't have to make a second visit next week. 

Just nitpicking:  if she had first said "Excuse me, but I couldn't help overhearing... I'm the manager and..."  Otherwise, 10/10, no notes.  If the hospital doesn't do a follow-up, I'll have to email someone in charge.  I know that when I was working, it was always good to hear from a satisfied customer.  (And then I would  forward a copy of the message to the boss.)