In the mailbox this morning was a message from Medicare with the information that an electronic Medicare Summary Notice is available. With the help of the password program, I began logging in to Medicare.gov, but two-factor authorization is in place, so I pulled up the Authenticator app on my phone and typed in the 6-digit code -- and got a message that it was invalid.
I waited a few seconds for another code, but it also came up as invalid. One last try locked the account, so I changed the password successfully and started the process again.
Fast forward through frustration and four-letter words. I phoned Medicare and said no when the AI asked if I had said I was calling about CPAP. "Talk to a human", I responded, and seconds later I was on hold with an estimated waiting time of 9 minutes.
In those 9 minutes, I realized that the Authenticator is set up for Logon.gov, which is for SSA.gov, not Medicare.gov, and that Medicare sends its codes via text. With that misapprehension out of the way, I hung up, logged in and downloaded the eMSN.
My wife heard my frustration during the process, and said she was still glad I was doing it and not her.
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